With the rise of COVID19, more and more people are opting for delivery services of goods to their home as a way of reduce exposure to the virus. This has left many agripreneurs struggling to find the right courier for deliveries. Because snooze you lose right? So whether you have been doing this for a while or planning to jump into it, we got you.
We did a breakdown of some of the most common problems you are likely to encounter and how you can by-pass them.
Late deliveries are a problem for both the recipient and the sender. The recipient doesn’t want to wait longer than they need to for their delivery and you don’t want your business to get a bad name for not being able to deliver on schedule. Customers will make plans around the time your courier has specified for delivery, so they’ll be frustrated and inconvenienced if that deadline is missed.
Conduct extensive research into a courier’s reputation. Look at their testimonials and reviews before you make a decision. If a courier receives plenty of five-star reviews for timely deliveries, you’ll know that you can trust them to get your goods to their destination on time.
Also set realistic timelines for delivery. Promising a standard 2 hour delivery within the Nairobi Metropolitan area may not be doable. So always communicate with your customers and set realistic standards.
Goods Delivered in an Unacceptable Condition
You want your produce to get there in the condition that you originally sent them in. What you don’t want is for your customers to contact you, saying that the produce is destroyed/ unfit for use. Work with a courier who understands the fragility of the produce. If transporting fragile items like lets say eggs, maybe include a note just so the courier can be more careful.
Also, every item should be packed safely and securely so that nothing is damaged or lost during the delivery.
Frequent Service Issues
It is expected that every once in a while, things could go wrong. From the pickup not happening as expected or the delivery being sent out to the wrong address, service. Frequent issues can lead to frequent problems in your business. Which will tarnish your reputation. Couriers that keep up with the latest technology, are usually the ones that experience the fewest issues. Innovative systems help with manage the day to day operations efficiently while also allow them to take a proactive approach.